Online Edition
November 20, 2008
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Frequently Asked Questions
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Contact Us
 
Frequently Asked Questions
 
Q  Why do I need to register if I am already a subscriber?
A  The reason for registration is so you can get the username and password you want, and to protect your privacy.
 
Q What do I need to read the Magazines?
 
A You need Adobe Acrobat™ Reader See the Acrobat Reader Help section for more information.
 
Q  What are the advantages of reading the magazine online?
 
A  Here is just a short list of the advantages
  • Availability - Due to the time factor it takes to print HolsteinWorld and ship it to you (especially over seas), it takes extra time after the magazine is finished before you receive your hardcopy issue.  Online editions will be available immediately after the magazine is finished without the wait for printing and shipping.
     
  • Easy Reference - We archive the current issue, and up to three previous issues online at any given time.  If you saw an article or advertisement in last month's issue, but already sent it out to be recycled, you can bring it up online easily.
     
  • Portability - You can read HolsteinWorld anywhere there is a computer with Internet access, just login with your username and password and you are set, no need to bring your copy with you.

 

 
Login Help
Q  I know I have the right password, but I still can't login.
A Remember that your Username and Password are Case Sensitive. The must be typed exactly as they were when you first registered.  If you have a capital letter at the beginning, it must be there when you log in, if you have lowercase in the middle, it must be there when you log in.
 
Q I think I forgot my password.
A When you Registered, you were sent an E-Mail containing your username and password.  It is advisable to locate that Message.  If you cannot locate that message, Go to the form at the bottom of this page and send a support request so we can look into it.
 
Please remember.  All Login information is Case Sensitive, so it has to be typed exactly how it was when you registered.  Also remember that your E-Mail address is not your username. 
 
Acrobat™ Reader Help
 
Q Where can I get Acrobat Reader?
 
A You can get Acrobat Reader here
  
Q If the Ad is Side-by-Side in Holstein World how do I show it Side- by- Side Online?
 
A In Acrobat Reader, there is a way to make pages show Side-by-Side.  If you look in the lower right hand corner of Acrobat Reader you will see Click on and your article will display Side-by-Side
   
Q Why don't the magazine articles open when I click on them? 
Why does Acrobat reader give me an error when I click on an article?
 
A Sometimes the Acrobat Reader plug-in for Web Browsers malfunctions and simply does not show the file, or shows the file improperly.  The way around this is to right click on the file, select Save As, and save it on your computer.  After saving the file on your computer you should be able to open it with the standalone Acrobat Reader. See Below for instructions on how to disable Web Browser Integration in Acrobat Reader.
 
This issue is also covered in the Microsoft Knowledge Base Here (Q177321)
  
You can disable Acrobat's Web Browser Integration by following these steps:
What version of Acrobat Reader am I using?
For Acrobat Reader 6.x and 7.x
 
  1. In Acrobat or Adobe Reader, choose Edit > Preferences > Internet.
  2. Uncheck Display PDF in Browser, and then click OK.
  3. Close Adobe Acrobat
  4. Close Internet Explorer
  5. Restart Internet Explorer
  6. Enter your username and password and you will be given the choice of opening the pdf file from it's current location, or save it to your hard disk where you can open it with Adobe Acrobat when you are offline. If you choose to open the file from it's current location, the file will open up directly into Acrobat Reader.
For Acrobat Reader 5.x - If you have this version We Recommend Upgrading to 7.0
  1. Open Adobe Acrobat
  2. Go to the Edit menu
  3. Go to Preferences
  4. In the left panel, click on Options
  5. Uncheck the box in front of "Display PDF in Browser"
  6. Click OK
  7. Close Adobe Acrobat
  8. Close Internet Explorer
  9. Restart Internet Explorer
  10. Enter your username and password and you will be given the choice of opening the pdf file from it's current location, or save it to your hard disk where you can open it with Adobe Acrobat when you are offline. If you choose to open the file from it's current location, the file will open up directly into Acrobat Reader.
For Acrobat Reaser 4.x - - If you have this version We Recommend Upgrading to 7.0
  1. Open Adobe Acrobat
  2. Go to the File menu
  3. Go to Preferences
  4. Go to General
  5. Under Options be sure that the box in front of Web Browser Integration is unchecked. 
  6. Click OK
  7. Close Adobe Acrobat
  8. Close Internet Explorer
  9. Restart Internet Explorer
  10. Enter your username and password and you will be given the choice of opening the pdf file from it's current location, or save it to your hard disk where you can open it with Adobe Acrobat when you are offline. If you choose to open the file from it's current location, the file will open up directly into Acrobat Reader.
 
Q How Do I find what version of Acrobat Reader I am Using?
  
A To find out what version of Acrobat Reader you are using follow these Steps
  1. Open your version of Acrobat Reader by going to the Start Menu then selecting Programs (If you are using Windows XP this will be All Programs) then Adobe Reader for Some Versions it will be Acrobat Reader)
  2. When you are in Acrobat Reader you will have a Help Menu at the top of the Window (to the right of the rest of the menus)
  3. From the Help menu, Choose About Adobe Reader (or About Acrobat Reader for some versions)
  4. An adobe Graphic will pop up with the version of Acrobat Reader you are using.
Q. How do I tell if the Article is Downloading?
A. In Internet Explorer, a message will appear in the Status bar at the bottom of the window telling you how much of the file is downloaded.  As long as this number is increasing, the article is downloading.
   
Q. "When I try to open magazine pages, they won't open."
Q. When I try to open Magazine pages, I get the error "No %PDF in this document"
   
A. Adobe appears to have made some fairly recent changes to the PDF file format, which makes some outdated versions of Adobe Reader so they can't open some PDFs.  The quickest way to solve this is to update your Adobe Reader to the latest version available at Adobe's Web Site.
   
Other Help
   
Q Internet Explorer has stored the incorrect password, and I can't login now. What do I do?
   
A To clear your Internet Explorer Usernames and Passwords, follow the procedure below. 
  WARNING: This Procedure will erase ALL PASSWORDS STORED IN YOUR WEB BROWSER.  You will need to know your password for this, and any other password protected site you wish to visit after doing this.  We cannot be held responsible if you do not have your passwords written down in a safe place and are unable to access other services.

If you want to remove your username and password for Just this site, you can follow the procedure here.
 
  1. With Internet Explorer open, click on the Tools menu and select Internet Options.
  2. Double click on Internet Options and click on the Content Tab at the top of the window that just appeared.
  3. Now click the Auto Complete button, followed by the Clear Passwords button and when prompted, select OK.
  4. Click Ok, and your done.
   
Q Firefox has stored the incorrect password, and I can't login now. What do I do?
   
A This procedure is more precise than the Internet Explorer procedure, and if followed correctly, you will not lose any other stored passwords.
 
  1. Open the Options Dialog (In Windows, this is under the Tools menu, In Linux and Macintosh it will be Preferences under the Edit Menu)
  2. Click on the Privacy option in the left hand pane
  3. Click the + to the left of Saved Passwords in the right hand pane.
  4. Click the View Saved Passwords button
  5. Find Any site entries that are labeled holsteinworld.com:80 (My Private Area)
  6. Click on each of these entries, and click the Remove button
  7. Close this dialog, click Ok on the Options dialog and you are done.
Q How Do I clear my Browser's Cache?
   
A For Internet Explorer 4.x and Up
  1. Click "Tools" from the Internet Explorer menubar
  2. Click "Internet Options..."
  3. Click the "General" Tab
  4. Click the "Delete Files" button in the "Temporary Internet files" section
  5. If you still have a problem, repeat the steps above and restart the computer.
For Netscape 4.x and Up
  1. Click "Edit" from the Netscape menubar
  2. Click "Preferences..." from the "Edit" menu
  3. Expand the "Advanced" menu by clicking the triangle sign
  4. Click "Cache"
  5. Click both the "Clear Memory Cache" and the "Clear Disk Cache" buttons.
For Mozilla 1.x and Up
  1. Click "Edit" from the Mozilla menubar
  2. Click "Preferences..." from the "Edit" menu
  3. Expand the "Advanced" menu by clicking the plus sign
  4. Click "Cache"
  5. Click the "Clear Cache" button
For Opera
  1. Click "Edit" from the Opera menubar
  2. Click "Preferences..." from the "File" menu
  3. Click the "History and Cache menu"
  4. Click "Cache"
  5. Click ok to close the Preferences menu
  6. Please refer to the Opera support page on Web caching for more detailed information.
For AOL 3.x and Up
  1. Please refer to the AOL support page on Web caching for more detailed information.
   
Q I have a slow internet connection, is there anything you can recommend for quicker browsing of the Online Magazine?
   
A Our experimentation has shown that the fastest combination of Web Browser and PDF Reader is Opera Web Browser, and the Foxit PDF Reader.  This will not speed up your internet connection, but it will cut down on the overhead used by your computer, shortening the time between when you click on the link, and when the article appears.
   
Contact Us
 
What kind of issue are you having?

If your question is not specifically about the Online Edition of the magazine, please choose "Subscription Questions" from the list above, so the question will be routed correctly.
 
  Please Provide your Name and/or Username
 
   
Please provide your E-Mail address so we can reply to you
 
Describe the issue:
Please read and abide by the guidelines below, it will help us in better supporting you.
  • If you are having problems with Acrobat Reader or viewing parts of the website please provide information on what Web Browser, Operating System, ISP,  Antivirus Software or any other software that may be affecting your web browsing you are using.
     
  • If you have lost your password, please be sure to provide your Username and Subscriber ID.  You can locate your subscriber ID on the Holstein World mailing label directly above your name.
     
  • For any other issue, please provide as much information as you can, as it will better help us in assisting you.
     
  • If for some reason you cannot contact us with this form you can reach us toll free at 1-800-334-1904
    
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